Over the last couple years, services such as Groupon have sprouted up offering deep discounts to consumers. Such services boast the ability to get thousands of new customers through the door with one daily ad. What operator doesn’t like the sound of an instant expansion to their customer base? But before considering a service like Groupon, it’s important that operators ask themselves if they really are Groupon-ready.
For most people, the number one thing that brings them back to a business is customer service.
See the article about getting ready for Groupon