Every business, blogger, and the rest of us on social media have experienced it: someone just called you out on Twitter or in a blog. It’s all too easy to get frustrated and respond with something that will just make the situation worse (“I’ll give you a refund right away… oh wait, you didn’t actually pay for this!”) or to take it personally and get upset.
While there is no magic formula for dealing with complaints in social media, I do have a few tips that have helped me.
See the article about dealing with complaints on Twitter