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Customer Satisfaction Survey
Re-creating the customer-driven organization. |
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Directions: Please select the number or letter of the response that best reflects your
opinion. Select the “Not Applicable” response for any question that is not relevant. |
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| 1. |
When you first entered the store on your last visit, how long did it take to be acknowledged by one of our employees? |
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| Choose responseLess than 1 minute1 to 3 minutes4 to 6 minutes7 to 10 minutes11 to 15 minutesMore than 15 minutesNo acknowledgement at all |
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| 2. |
During a typical month, how many times do you visit our store? |
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| Choose responseNone1 to 3 times4 to 7 times8 to 10 timesMore than 10 times |
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| 3. |
How many miles away from the our store do you live? |
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| Choose response0 to 34 to 78 to 1011 to 1516 to 20More than 20 |
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| 4. |
Thinking of your most recent visit to our store, how would you rate the following PHYSICAL ASPECTS of the store? |
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VeryDissatisfied |
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Neutral |
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Very Satisfied |
Not
Applicable |
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| a) |
Store design |
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| b) |
Look and feel of the store |
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| c) |
Logical layout |
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| d) |
Pleasantness of the shopping environment |
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| e) |
Ease of finding desired products |
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| f) |
Cleanliness |
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| g) |
Neat appearance of the shelves |
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| h) |
Overall store appearance |
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| 5. |
How satisfied are you with the following factors related to your SHOPPING EXPERIENCE in our stores? |
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VeryDissatisfied |
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Neutral |
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Very Satisfied |
Not
Applicable |
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| a) |
Selection of products to meet your needs |
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| b) |
Correct amount of attention from store personnel |
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| c) |
Competitive pricing |
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| d) |
Price for value |
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| e) |
Friendliness of employees |
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| f) |
Product quality |
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| g) |
Sufficient inventory of products |
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| h) |
Overall satisfaction with the shopping experience |
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| 6. |
How satisfied are you with the CUSTOMER SERVICE SUPPORT you receive from our company? |
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VeryDissatisfied |
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Neutral |
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Very Satisfied |
Not
Applicable |
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| a) |
Pays detailed attention to your concerns |
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| b) |
Product knowledge of store personnel |
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| c) |
Willingness to go the extra mile |
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| d) |
Willingness to help you find what you need |
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| e) |
Store personnel carefully listens to your requests |
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| f) |
Anticipates your questions before you ask |
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| h) |
Overall customer service support |
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Percent of survey completed.
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| 7. |
When you consider shopping in our stores how important are the following factors to you? |
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Not Important |
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Neutral |
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Very
Important |
Not
Applicable |
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| a) |
Look and feel of the store |
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| b) |
Pleasantness of the shopping environment |
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| c) |
Availability of products |
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| d) |
Cleanliness |
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| e) |
Ease of finding desired products |
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| f) |
Sufficient inventory of products |
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| g) |
Product knowledge of store personnel |
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| h) |
Willingness to help you find what you need |
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| i) |
Store personnel carefully listens to your requests |
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| 8. |
Using the drop down menus below, please indicate the companies that you consider our first, second and third strongest competitors? |
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| First |
Second
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Third
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| Choose responseCompetitor Name 1Competitor Name 2Competitor Name 3Competitor Name 4Competitor Name 5 |
Choose responseCompetitor Name 1Competitor Name 2Competitor Name 3Competitor Name 4Competitor Name 5 |
Choose responseCompetitor Name 1Competitor Name 2Competitor Name 3Competitor Name 4Competitor Name 5
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| 9. |
If you visited our WEB SITE before shopping in our stores, please indicate your agreement with the following statements. |
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StronglyDisagree |
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Neutral |
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Strongly Agree |
Not
Applicable |
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| a) |
I often visit your web site prior to my store visit. |
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| b) |
Your web site plays an important part in my purchase decisions when I buy from your company. |
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| c) |
Your web site gives me valuable information that is not available from any other sources. |
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| d) |
For your products, I would rather buy over the web than through any other venue. |
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| e) |
I often buy the types of products that you provide over the Internet. |
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| f) |
I consider your web site to be the outstanding. |
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| g) |
I would recommend your web site to my family and friends. |
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| h) |
Overall, I am very satisfied with your web site. |
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Percent of survey completed.
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| 10. |
Please indicate your OVERALL PERCEPTIONS of our company by selecting your level of agreement with the following statements. |
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StronglyDisagree |
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Neutral |
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Strongly Agree |
Not
Applicable |
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| a) |
Your company has a reputation for providing high quality products and services. |
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| b) |
I consider your company to be a service leader. |
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| c) |
Your company treats me as a valued customer. |
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| d) |
Your company is reliable in meeting its commitments. |
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| e) |
Your company‘s business practices make it easy for me to be a customer. |
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| f) |
Your company‘s products are fairly priced for the value received. |
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| g) |
I would recommend your company to my family and friends. |
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| h) |
Taking all things into consideration, I am very satisfied with your company. |
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| 11. |
Please tell us which store you most frequently visit. |
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| State |
Store Location
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| Choose responseAlabamaAlaskaArizonaArkansasCaliforniaColoradaoAnd so on….. |
Choose responseDon’t knowStore DowntownStore in UptownStore on Lake MinnetonkaStore in the villaStore in the Galleria |
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| 12. |
How would you prefer to shop with us? |
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| Choose responseRetail storeWeb siteCatalog |
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| 13. |
Please tell us what we can do to improve your next visit. If you would like to be contacted by a manager, please leave your contact information. |
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Learn more about us at this address: https://cleardata-research.com |
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Click submit to enter your responses:
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