Micah Solomon, co-author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization,” knows a few things about service himself, as an entrepreneur and sought-after source on the topic of loyalty. Solomon was kind enough to share with us seven tips for winning the hearts of fickle and time-starved consumers. See… Read More
As retail brands and PR companies look for more and more ways to utilise their social media campaigns as we move into 2011, the integration of social media and e-commerce is sure to play a big role this year. See the article about 5 ways retail brands can integrate social media… Read More
With Facebook ranked as the #1 website in the US, retailers have been increasingly turning to social media to communicate with current and potential customers, particularly during the critical holiday shopping season. See the article about retail gets more social… Read More
In an effort to set users up with better gift suggestions, many brands are integrating their ecommerce websites into Facebook. See the article about using Facebook to improve the retail experience… Read More
2010 may not have been the best year for retail, but it’s behind us now! Don’t look back. 2011 promises a fresh start for success. Begin your new year with five resolutions that will rock your business world for years to come. See the article about five retail resolutions that rock… Read More
Foursquare has about 5 million users right now. I caution, however, to not let the numbers you see persuade you to do anything until you have done a thorough examination as to whether location based services can do anything at all for your business. See the article about Foursquare retail checkins during holiday… Read More
Retailers are proactively reaching out to their customers and target audience via social media, ranging from Facebook and Twitter pages to blogs and online communities.… Read More
Did all the retailer promotions on Facebook and Twitter this holiday season convince you to visit those sites? A new study says, no, not so much: Only about 5 percent of online holiday shoppers said they were “primarily influenced” to visit the retail sites suggested by social media channels. See the article about social media’s… Read More
The ten most widely read stories on Retail Customer Experience this year. It’s a batch of stories filled with actionable information — information that will continue to be relevant as we move into what promises to be a much better year for retail. See the article about the top 10 retail customer experience of 2010… Read More
If you’ve ever wanted to share your shopping experiences using your iPhone, Apple may soon have a solution for you. See the article about Apple shows social networking for retail stores… Read More