Micah Solomon, co-author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization,” knows a few things about service himself, as an entrepreneur and sought-after source on the topic of loyalty. Solomon was kind enough to share with us seven tips for winning the hearts of fickle and time-starved consumers. See… Read More


The ten most widely read stories on Retail Customer Experience this year. It’s a batch of stories filled with actionable information — information that will continue to be relevant as we move into what promises to be a much better year for retail. See the article about the top 10 retail customer experience of 2010… Read More